Complaints Procedure Treatment - Perfection Cosmetic

Complaints Procedure

We are dedicated to ensuring that all our clients are satisfied with the service provided by Perfection Cosmetic. However, if for any reason, you are dissatisfied with the service you have received or have a complaint about your experience with us, we ask that you follow this procedure, so that we can address your concern at the earliest opportunity.

The quickest and most effective way of resolving any issue is to bring the matter to the attention of your practitioner or the Clinic Manager. They will listen carefully to your concerns and do what they can to resolve the matter for you.

If however you feel your complaint has not been resolved, or you do not feel able to raise the complaint in person, you can contact us via email at info@perfectioncosmetic.co.uk

Please provide as much detail as possible, including full details of your complaint, and the date and time of the relevant appointment or visit. We will acknowledge your written complaint within 7 working days, and respond in full within 28 working days of receipt of the complaint.

We will ensure that all complaints are investigated, documented and where appropriate, action taken to prevent a recurrence.

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